Return Policy


Refunds/Returns

Not happy with your purchase? No problem.

To be eligible for a refund your order must be returned within 15 days of delivery date. Item(s) must be in the original form and package without showing signs of outdoor wear or tear. 

PROCESSING YOUR RETURN:
Please send an email to: returns@lydinajeancollection.com

1. In subject box type Return AND tracking number.
2. In email body list reason for return
3. Attach proof of purchase (Copy of receipt/invoice)
All returns/refunds are void on 16th day from delivery date. 

Once your return is received and inspected, we will respond to your email to notify you of the approval or rejection of your refund. Any item showing worn, damaged or missing parts will be rejected. If approved, a 20% restock fee will be deducted from your purchase, along with a non refundable shipping fee. The remaining refund will automatically be applied to your credit card or original method of payment within a 5-10 business days (depending on your bank).                                                      

Exchanges  are Acceptable                                                                                                             * Re-stock fee is waived for exchanges                                                                      *Our shoes sell fast. Please be sure to notate the new shoes product no# on your "return" email.                                                                                                                        *Shoes must be of equal or less value of return

 Sale items                                                                                                                   Only regular priced items may be refunded, sale items are non-refundable

                                                                                                                                                          
Gift Card
Gift cards are non-refundable, however returns are acceptable with store credit for gift cards.

Please send your return to:

Lydina Jean Collection /Return
4002 Hwy 78
Suite 530-332
Snellville, GA. 30039

YOUR BANK
Debit/credit cards: If you have not receive your refund after 10 business days, first check your bank account again. If you used a credit card, please contact your credit card for pending status.

There is some processing time before a refund is actually posted.